Cancelling PureFlix: A Simple Step-by-Step Guide
Tired of PureFlix? This guide provides straightforward instructions for canceling your subscription, whether you access it through the PureFlix website or your Roku device. We'll cover both methods, address common problems, and answer frequently asked questions.
Cancelling via the PureFlix Website
This is generally the easiest way to cancel.
Log In: Visit the PureFlix website (https://www.pureflix.com/) and log in using your username and password.
Access Account Settings: Locate your account settings. This is often found under a profile icon, "My Account," or "Account Settings." The exact location may vary slightly.
Find the Cancellation Option: Look for a button or link labeled "Cancel Subscription," "Manage Subscription," or something similar. It might be within a dropdown menu or hidden within the account settings.
Confirm Cancellation: Once found, click the cancellation option. PureFlix may attempt to retain your subscription with offers; confirm your decision to cancel.
Confirmation: You should receive a confirmation email. Check your inbox (and spam folder) for this confirmation. Your access will end at the end of your current billing cycle.
Cancelling via Roku
Cancelling through Roku requires using the Roku interface directly, and is only possible if your subscription was initially set up through Roku.
Access Roku Channels: Turn on your Roku device and navigate to "My Channels" or "Channels."
Locate PureFlix: Find the PureFlix channel within your list.
Remove Channel: Select the PureFlix channel and choose the option to "Remove Channel," "Delete Channel," or "Unsubscribe." The exact wording varies depending on your Roku's software version.
Confirmation: Roku will confirm the channel removal. Note that this only cancels your subscription through Roku. If you paid directly through PureFlix (not via Roku), you'll need to cancel separately on the PureFlix website.
Frequently Asked Questions (FAQ)
Q: What happens after I cancel?
A: Your access to PureFlix concludes at the end of your current billing cycle. You will not be charged further.
Q: I can't find the cancellation button!
A: The PureFlix website and app aren't always the clearest. Carefully examine all account menus. If still unsuccessful, contacting their support might be necessary (although this can be challenging).
Q: Can I change my billing date?
A: PureFlix may not allow billing date changes without canceling and resubscribing.
Q: My account is inactive; can I still cancel?
A: You should still be able to manage your inactive account to cancel. Try logging in. If you have issues, contacting PureFlix support may be necessary (keeping in mind it may be difficult to reach them).
Q: What about billing issues?
A: For Roku-related billing issues, consult Roku support. For other payment issues, try contacting PureFlix support (but be prepared for potential difficulty).
Key Takeaways
- Cancelling PureFlix varies depending on your payment method (directly through PureFlix or via Roku).
- Roku acts as an intermediary for some subscriptions, adding complexity.
- Many users struggle to find clear cancellation instructions (hence this guide!).
This guide aims to simplify the PureFlix cancellation process, regardless of your access method. Remember to save confirmation emails or screenshots for your records.